FAQs

Frequently Asked Questions (FAQs)

1. Ordering & Payments
What currency are your prices listed in?
All prices on our website are displayed and processed in US Dollars (USD).

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment options available at checkout.

Can I change or cancel my order?
We move quickly to get your order to you! Please email us at custom@artlifejwl.com within 2 hours of placing your order if you need to make changes. Once an order has entered the processing phase, we may be unable to cancel it.

2. Shipping & Delivery
Do you ship worldwide?
Yes! We are proud to offer worldwide shipping. No matter where you are, we strive to bring MEMOIRÉ craftsmanship to your doorstep.

How long will it take to receive my order? 
Processing: Usually takes 1–3 business days.

Shipping: Delivery times vary by location. Generally, domestic orders arrive within 5–7 business days, while international shipping can take 10–21 business days depending on local customs.

How can I track my package?
Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor its progress.

3. Returns & Exchanges
What is your return policy?
We want you to love your MEMOIRÉ jewelry. If you aren’t completely satisfied, you can return your items within 30 days of delivery. Items must be in their original, unworn condition with all packaging included.

How do I start a return?
To initiate a return or exchange, please contact us at custom@artlifejwl.com with your order number and the reason for the return.

4. Product Care & Quality
How should I care for my MEMOIRÉ jewelry?
To maintain the brilliance of your pieces:

Avoid contact with perfumes, lotions, and harsh chemicals.

Remove jewelry before swimming or exercising.

Store your pieces in a cool, dry place (like the original MEMOIRÉ box).

Are your materials ethically sourced?
AtMEMOIRÉ, we are committed to quality and responsibility. We work closely with our suppliers to ensure that our materials meet high standards of ethical production.

5. Contact Us
Still have questions?
We’re here to help!
Email: custom@artlifejwl.com
Website: https://www.artlifejwl.com